Privacy Policy

The short version. We collect what we need to do your compliance work and to answer you. We do not sell your personal information and never have. When our ads are running, this site does share browsing activity with Meta for advertising, and section 8 tells you how to switch that off in one click. Your documents are never part of it.

1. Who we are, and what this covers. TenFour Compliance (“TenFour,” “we,” “us”) provides administrative compliance-support services to trucking companies. This policy covers https://www.tenfourcompliance.com, our forms, our email and text messages, and the records we hold to do your work. We are the controller of that information. Written questions go to sam@tenfourcompliance.com or to TenFour Compliance, 1321 Upland Drive, Suite 11, Houston, TX 77043.

What we collect

2. Information you give us. Your name, business name, email address, phone number, mailing address, USDOT or MC number, the number of trucks and drivers you run, and whatever you write in a message. If you buy, our payment processor collects your card details and sends us only the last four digits, the card brand and whether the charge succeeded.

3. Information we need to do the work. Compliance work runs on records, and some of them are personal. Depending on what you ask us to handle, that can include a driver's name, date of birth, driver's license number and state, employment history, motor vehicle record, Clearinghouse query results, drug and alcohol testing status, and the existence and expiry date of a medical examiner's certificate. Some of that is treated as sensitive personal information under state law. We collect it only because a federal regulation requires the file to contain it, we use it only to build and maintain that file and to make the filings you ask for, and we do not use it to infer anything about anyone or for any advertising purpose whatsoever.

4. Information about drivers and other people. Much of what you send us is about someone else, usually your driver. You are responsible for having the right to give it to us and for telling that person what you have done. We hold it for you, on your instruction. A driver who wants to see or correct what is in their file should ask you first; if they come to us, we will tell you and act on your instruction, unless the law says otherwise.

5. Information collected automatically. When you visit, we receive your IP address, the pages you viewed, how you got here, and general details about your browser and device. We use privacy-conscious analytics for aggregate site usage, and Google Analytics with IP anonymization turned on. None of the analytics tools here are loaded until you scroll, tap or type, so a visitor who arrives and leaves is not tracked at all.

6. Your public federal record. The free DOT Health Check reads your company's record from FMCSA's public systems using the USDOT number you give us. That record is public and we do not add to it or change it. We keep the report we produced for you so that we can answer questions about it.

What we do with it

7. Why we use it. To answer you; to deliver the service you bought, including preparing filings and monitoring deadlines; to bill you and to keep tax and accounting records; to send service messages such as renewal notices, deadline alerts and filing confirmations; to keep the site working and secure; to meet our own legal obligations; and, where you have not opted out, to market our own service to you. Marketing email always carries an unsubscribe link, and we do not need your consent to send you a message about work we are doing for you.

8. Advertising, and how to switch it off. When our ads are running, this site loads the Meta (Facebook) pixel. It tells Meta that a browser visited a page here and whether it submitted a form, so that Meta can show our ads to people like you and tell us which ads worked. Under California and Texas law that counts as sharing personal data for targeted advertising, so we say so plainly here. We never send Meta a name, an email address, a phone number, a USDOT number, a driver's details, or any document you give us. Three ways to stop it, any of which is enough: turn on Global Privacy Control in your browser or extension, which this site detects and obeys, and the pixel then never loads; email sam@tenfourcompliance.com asking to opt out; or block trackers in your browser or ad settings. None of it changes how we handle your compliance work or what you pay.

9. We do not sell your information. We have never sold personal information for money, and we do not. We do not rent your name, trade lists, or hand your details to a data broker. We do not sell or share sensitive personal information for any purpose, and we do not knowingly sell or share the personal information of anyone under 16. Apart from the advertising described in section 8, no personal information leaves us for anyone else's marketing.

10. Who we give it to. Only to the providers who run parts of the service for us, under contracts that limit them to our instructions: our website host, our email and text messaging providers, our customer records system, our analytics providers, our advertising provider as described in section 8, and Stripe for payments. Where the work itself requires it, and only on your instruction, to the agency or provider a filing goes to: a consortium or C/TPA, a laboratory or collection site, a medical review officer, a process agent, or a government system such as Motus, the Clearinghouse or ucr.gov. We also disclose where the law or valid legal process requires, to protect our rights or someone's safety, and to a buyer if the business is ever sold, in which case this policy travels with the information until it is replaced by one you are told about.

11. Text messages. We text only the number you gave us, and only after you asked us to. Message frequency depends on your account, typically a few a month around your deadlines. Message and data rates may apply. Reply STOP to stop and HELP for help. Your phone number and your consent to be texted are never shared with anyone else for their marketing, and are never sold.

Your choices

12. What you can ask for. Wherever you live, you may ask us to confirm what we hold about you, give you a copy of it, correct it, delete it, give it to you in a portable form, or stop using it for targeted advertising or marketing. You may also ask us to stop processing it and to explain any decision we made about you. Exercising a right costs nothing and we will never treat you differently for asking.

13. How to ask, and what happens. Email sam@tenfourcompliance.com from the address on your account, or write to the address in section 1. We answer within 45 days, and if a request is genuinely complex we may take one further 45 days and will tell you why before the first 45 are up. We may need to verify who you are before we act, and for records about your drivers we act on your instruction as the employer. An authorized agent may act for you with written permission we can check.

14. If we say no, you can appeal. If we refuse a request, we will tell you why in writing and explain how to appeal. Send the appeal to sam@tenfourcompliance.com with “Privacy Appeal” in the subject line. A different person reviews it and answers within 60 days. If the appeal is refused, Texas residents may complain to the Texas Attorney General at texasattorneygeneral.gov, and residents of other states may complain to their own attorney general.

15. Opt-out preference signals. This site detects Global Privacy Control. When your browser sends it, we treat it as a request to opt out of targeted advertising and the advertising pixel is not loaded at all. No account and no form needed.

Keeping it

16. How long we keep things. Account and billing records, seven years after the last transaction, because tax law expects it. Compliance records we hold for you, for as long as we work for you and three years after that, or longer where a regulation sets a longer period for that specific record. Inquiries from people who never became customers, 24 months. Email and text history, three years. Analytics, 14 months at Google and 90 days at Meta, both aggregated and neither tied to a name by us. Ask us to delete sooner and we will, except for what we are required to keep, and we will tell you what that is.

17. Where it lives. Your compliance records live in an organized, access-controlled vault, each carrier's documents separated, access limited to the people who work on your account. Everything is stored in the United States. We do not transfer personal information outside the United States.

18. Security. Card details never touch TenFour's servers: payments are processed by Stripe, and the card number goes from your browser to Stripe directly. Traffic to this site is encrypted. Access to records is limited to the people who need it. We use reasonable administrative and technical safeguards, and no method of transmission or storage is perfectly secure. If a breach affects your information, we will tell you and the authorities as the law requires, and we will tell you what we are doing about it.

19. Children. This site and this service are for businesses. They are not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, write to sam@tenfourcompliance.com and we will delete it.

20. Other sites. Links to FMCSA, to state agencies, to a provider or to anyone else lead to sites we do not run. Their privacy practices are their own; read their policies.

21. Changes. We post updates on this page with the date they took effect. If a change materially affects how we use information you already gave us, we will email the address on your account before it takes effect.